WeCare

Empower yourself for a better tomorrow

+971551901223

WECARE@PRIMEFIT.AE

DUBAI, UNITED ARAB EMIRATES

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Terms and condition

  1. MEDICAL DISCLAIMER
    Our health coaching services, including the fitness application, personal training platform, and online programs, are designed for educational purposes only. They are not intended to be used as medical advice or as a substitute for medical counseling. You must consult a licensed healthcare professional before participating in any exercise, movement, or nutritional program disclosed, suggested, or referred to in our services.
  2. LIMITATION OF LIABILITY
    Our health coaching services, including the fitness application, personal training platform, and online programs, are provided on an “as is” and “as available” basis. We make no warranty of any kind, express or implied, regarding the accuracy, completeness, appropriateness, or effectiveness of the information provided. We are not responsible or liable to you or anyone else for any loss or injury, direct or indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from your use of our services.
  3. INDEMNIFICATION
    You agree to indemnify and hold us and our directors, officers, employees, contractors, affiliates, and any other individuals involved in generating, marketing, approving, or sending our services harmless from any and all claims, damages, losses, costs, or expenses arising directly or indirectly from your use of our services.
  4. CHANGES TO TERMS AND CONDITIONS:
    We reserve the right to modify these terms and conditions at any time. Your continued use of our services following any changes constitutes your acceptance of the modified terms and conditions. Governing Law: These terms and conditions are governed by the laws of the jurisdiction in which our health coaching company is based, and you agree to submit to the exclusive jurisdiction of the courts located in that jurisdiction.
  5. PERSONAL TRAINING SERVICES
    1. Program Packages, Validity & Payment Terms
      • All Personal Training packages (12, 24, or 36 sessions) are payable in full and in advance. Partial or installment payments are not accepted unless specifically agreed in writing.
      • Package validity commences from the date of the first booked session, not the payment date.
      • Silver: 12 sessions – Valid for 1 month (Up to 10 days extension on valid reasons)
      • Gold: 24 sessions – Valid for 2 months (Up to 20 days extension on valid reasons)
      • Platinum: 36 sessions – Valid for 3 months (Up to 25 days extension on valid reasons)
      • Any sessions not utilized within the package validity period will be forfeited, unless an extension is granted in accordance with Clause 6.
      • Clients are encouraged to complete their sessions with a minimum frequency of 2/3 sessions per week to meet their program timeline.
    2. Cancellation & Rescheduling Policy
      • Silver: Minimum 24 hours’ notice before the scheduled session.
      • Gold: Minimum 12 hours’ notice.
      • Platinum: Minimum 2 hours’ notice.
      • If notice is not provided within the defined period, the session will be counted as delivered.
      • Primefit reserves the right to cancel or reschedule any session with at least 12 hours’ notice, in which case a make-up session or credit will be offered.
    3. Refund & Credit Policy
      • Refunds are not applicable in cases of change of mind, delayed usage, or non-utilization of sessions.
      • Refunds will only be considered under the following exceptional and verifiable circumstances:
        • Medical emergency
        • Relocation outside of the UAE (residency/cancellation proof required)
        • Multiple trainer-related performance issues reported and documented
      • In case of an approved refund:
        • Used sessions will be calculated at the subscription rate per session
        • A service and admin fee of AED 150 will be deducted
        • Refunds will be processed within 7–20 business days
      • Alternatively, remaining sessions may be converted into a credit note valid for 60 days.
    4. Trainer Conduct, Delays & Substitution Policy
      • Trainers are expected to arrive on time. A grace period of 15 minutes is provided.
      • If a trainer is late more than twice in one month, clients may request:
        • A replacement session (credit), or
        • A trainer reassignment, subject to availability
      • If a trainer cancels last minute without valid justification, Primefit will assign a make-up session or substitute trainer.
      • Any misconduct or repeated tardiness must be reported to the Client Experience team within 24 hours for action.
    5. Inactivity & Abandonment Clause
      • If a client remains inactive (no sessions attended or scheduled) for 10 consecutive days without prior notice, Primefit may release or reassign the time slot.
      • Inactivity beyond 50% of the program validity period without valid communication may result in the remaining sessions being converted to app-based follow-ups or marked expired without refund.
    6. Package Extensions
      • Extensions are considered only in the event of:
        • Medical emergencies
        • Bereavement
        • Long-term travel exceeding 14 consecutive days
      • Extension requests must be submitted before the original expiry date and may not exceed:
        • 7 days for Silver
        • 10 days for Gold
        • 15 days for Platinum
      • Extensions are discretionary and subject to documentation and approval.
    7. Client Conduct & Mutual Respect
      • Primefit has a zero-tolerance policy for harassment, disrespectful behavior, or abusive language directed at trainers or staff.
      • Any breach of this clause may result in immediate termination of services without refund.
    8. Communication & Scheduling Responsibility
      • Clients are expected to actively coordinate session bookings via WhatsApp or the official Primefit app.
      • Weekly updates or schedule changes must be communicated clearly and ahead of time.
      • At least one week’s notice is required for planned breaks or travel to avoid session forfeiture.
    9. Limitation of Liability & Dispute Resolution
      • Primefit’s total liability is limited to the monetary value of the purchased package.
      • Any disputes must first be addressed through Primefit’s internal mediation process.
      • No legal proceedings may be initiated without first completing internal dispute resolution efforts.
  6. MOBILE APP
    When downloading our Mobile App, you acknowledge and agree to the following terms: App Store: Our app can be downloaded from various application stores or distribution platforms.
  7. SUBSCRIBING TO OUR PAID SERVICES
    Subscriptions refer to the paid access to the only Premium Services offered by Primefit Lifestyle Coaching Co.
  8. USER ACCOUNT AND INFORMATION
    In order to access certain features of our platform, you may be required to create an account.
  9. COMMUNICATION FROM PRIMEFIT AND TEAM
    You agree to receive electronic communications from Primefit and its team, including but not limited to email and mobile notifications.
  10. OPT-OUT OPTION
    If at any time you wish to stop receiving these communications, you may opt-out by clicking on the unsubscribe link in the email or by adjusting your notification settings.
  11. LICENSE
    The Primefit Lifestyle Coaching Co grants you a limited, non-exclusive, non-transferable license to use the Mobile App and its related services and products.
  12. ONLINE CUSTOMISED PROGRAMS
    The Online Programs and Coaching offers a Money Back Guarantee to all clients within 7 days of their subscription start date.