Terms and condition

All Personal Training packages (12, 24, or 36 sessions) must be paid in full and in advance. Partial or installment payments are not accepted unless specifically approved in writing.

Package validity begins from the date of the first booked session, not the payment date.

Validity Duration:

• Silver: 12 sessions – Valid for 1 month (extension of up to 10 days on valid grounds)
• Gold: 24 sessions – Valid for 2 months (extension of up to 20 days on valid grounds)
• Platinum: 36 sessions – Valid for 3 months (extension of up to 25 days on valid grounds)

Extended Grace Period: In exceptional cases (e.g., travel or medical), an additional grace period of up to 20 days may be considered. Any extension beyond that is subject to management approval.

• Clients are encouraged to maintain a frequency of 2–3 sessions per week to ensure program continuity.
• Primefit may, at its discretion, extend the total program timeline up to 4–4.5 months under special circumstances; however, this does not alter the session validity period or refund eligibility.

• Primefit operates under separate contracts and timelines with each trainer. Trainer schedules are pre-booked and managed within defined timeframes for client programs.
• If a trainer is unavailable due to travel, medical, or personal reasons, Primefit will arrange a replacement trainer where possible.
• Once the contracted program period has passed, Primefit cannot guarantee reinstatement of the same trainer or extension of the same program.
• Requests to resume sessions after the validity period or beyond approved grace duration are subject to new program enrollment and availability.

• Silver: Minimum 24 hours’ notice required.
• Gold: Minimum 12 hours’ notice required.
• Platinum: Minimum 2 hours’ notice required.
• If notice is not provided within the stated timeframe, the session will be counted as delivered.
• Primefit reserves the right to reschedule sessions with at least 12 hours’ notice in the event of trainer unavailability.

Refunds are not applicable for:

• Change of mind
• Extended pauses beyond the approved grace period
• Non-utilization of sessions due to travel, schedule conflicts, or delayed usage

Refunds may be considered only under verifiable exceptional circumstances:

• Serious medical emergencies (with documentation)
• Permanent relocation outside the UAE (with proof)
• Multiple documented trainer-related performance issues

In case of an approved refund:

• Completed sessions will be charged at the standard per-session rate
• A service and admin fee of AED 150 will be deducted
• Refunds will be processed within 7–20 business days

Alternatively, remaining sessions may be converted into a credit note valid for 60 days, subject to approval.

• Trainers are expected to arrive on time. A grace period of 15 minutes is provided.
• If a trainer is late more than twice in one month, clients may request:
  • A replacement session (credit), or
  • A trainer reassignment, subject to availability
• If a trainer cancels last minute without valid justification, Primefit will assign a make-up session or substitute trainer.
• Any misconduct or repeated tardiness must be reported to the Client Experience team within 24 hours for action.

• If a client remains inactive (no sessions attended or scheduled) for 10 consecutive days without prior notice, Primefit may release or reassign the time slot.
• Inactivity beyond 50% of the program validity period without valid communication may result in the remaining sessions being converted to app-based follow-ups or marked expired without refund.

• Extensions are considered only in the event of:
  • Medical emergencies
  • Bereavement
  • Long-term travel exceeding 14 consecutive days
• Extension requests must be submitted before the original expiry date and may not exceed:
  • 7 days for Silver
  • 10 days for Gold
  • 15 days for Platinum
• Extensions are discretionary and subject to documentation and approval.

• Primefit has a zero-tolerance policy for harassment, disrespectful behavior, or abusive language directed at trainers or staff.
• Any breach of this clause may result in immediate termination of services without refund.

• Clients are expected to actively coordinate session bookings via WhatsApp or the official Primefit app.
• Weekly updates or schedule changes must be communicated clearly and ahead of time.
• At least one week’s notice is required for planned breaks or travel to avoid session forfeiture.

• Primefit’s total liability is limited to the monetary value of the purchased package.
• Any disputes must first be addressed through Primefit’s internal mediation process.
• No legal proceedings may be initiated without first completing internal dispute resolution efforts.